CTS Remanufactured Holset Volvo/Mack VGT Turbocharger HE431VE

COMPLETE TURBO CORE RETURN INFO:

Read Carefully!

When you purchase a product from our website that has a core requirement, you have two options:

1. You choose to pay the core charge and we will ship the product right away, then once we receive the cores you will be refunded the core charge if your cores pass our inspection qualifications. This is the preferred choice and has the least delays. 

2. You choose to send in your cores before we ship the product that was purchased. This choice has the risk of delayed shipment of your purchased product and our inventory is not guaranteed by the time we receive your cores. You will need to follow all of the instructions below as quickly as possible so that you can get your purchased product and we can receive the cores. When you choose this option you acknowledge that by the time we receive your cores, our inventory could have change and there could be a delay in your shipment.

PLEASE RETURN ALL CORES TO:

Complete Turbo Service
618 NC 120 HWY
MOORESBORO NC 28114

INCLUDE INVOICE# THAT WAS ISSUED AT TIME OF PURCHASE! If invoice # is lost, please call Customer Service at (828) 453-9603. Have your information including email address at time of phone call to give all appropriate information for return.

Core return freight is the responsibility of the customer

FULL CREDIT WILL BE GIVEN WHEN:

In order to receive full core credit, your core(s) must be returned within 45 days from receipt of order. It must be as is “off the engine.” Full core credit will be given if core meets acceptance criteria. Cores that are damaged during shipment to Complete Turbo Service are the responsibility of the customer and their shipping company.

Please do the following when returning a core:

• Make sure you have removed all fittings from your old unit
• Drain all fuel and oil from unit
• Package cores so that oil or fuel does not escape from the package

NOTE: packages that have fuel or oil residue on the outside of the box during shipping will not be delivered by UPS or the postal service which will cause delays.

Please re-use boxes  that parts were shipped in originally and make sure it is well packed with packing. These boxes are UPS approved to reduce damage while being handled in freight.

All shipping charges are the responsibility of the customer

Please write on the box “Core Return” and have invoice # clearly written on the outside of box

Include copy of original invoice email.

PLEASE RETAIN  INVOICE # AND TRACKING NUMBER UNTIL CREDIT IS RECEIVED BY YOU. We do not research by customer name, only invoice #.

Warranty Policy

- All non VGT turbos have one year warranty from date of purchase. - All VGT turbos come with a 6 month warranty from date of purchase. 

- All VGT actuators come with a 90 day warranty from date of purchase.

- MUST REPLACE OIL SUPPLY LINE FROM OEM DEALER AT TIME OF INSTALL. 

- Must have copy of receipt for oil inlet line when warranty claim or will be denied

- Deleted emission systems will void any warranty on turbo. This includes but not limited to EGR valve, EGR cooler, DPF filter,  DOC and any type of programmer.